TERMS & CONDITIONS - Dundas London

  • TERMS & CONDITIONS

    Terms and conditions of Sale

    This page contains the terms and conditions of sale and the website. You should understand that by ordering any of our items you are bound by our terms and conditions.

    Description of goods and measurements

    Detailed attention has been given to ensure the product description & measurements listed
    on this website are correct and accurate. However, though the colours displayed are
    of a very close representation, slight variations of the product may occur and the
    actual colours you see will depend on your computer equipment. Measurements given
    are approximate and fall within a 2cm tolerance.

    Purchase

    All stated prices are inclusive of VAT and in GBP. All stated delivery times include packaging and warehouse fulfilment. If the items are not in stock we will let you know as soon as possible. All goods are sold subject to availability. Once we receive your order we will email acknowledgment of that order to you. Please note this does not mean we have accepted your order. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Item has been, or will be, dispatched (Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase. Once we have received your payment and provided the items are in stock we will send out your order through the Royal Mail by tracked delivery. We accept credit and debit card payments. We do not keep a record of your credit or debit cards details. Please note that is a technical fault results in an inaccurate price being shown Dundas London is not required to honour this price.

    Company information

    Dundas London is the trading name for Dundas Textiles Ltd. based at:

    The Refinery
    13 Radnor Walk
    London SW3 4BP

    The registered company number is 08302107
    and the registered company address is
    58 St Philip Street, London, SW8 3SJ.

  • RETURNS & EXCHANGE

    Returns Policy

    We offer refunds or exchanges on undamaged items within 14 days of it being received by you. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in the same condition you received it, with all garment tags still attached and in their original packaging. Refunds will be made to the credit or debit card used to purchase the Items once we have accepted your returned item(s).

    Faulty Items

    Items are classed as faulty if they are received damaged, or where it can be proven that there has been a manufacturing defect. Any fault must be brought to our attention within 14 days of receipt. Items that are damaged as a result of wear and tear shall not be considered faulty.

    How to make a return

    Please place the shirt back in the Dundas London box, which must then in turn be placed back in to the out card board box packaging. Please then sellotape the box up and return to
    Dundas London, The Refinery, 13 Radnor Walk, London, SW3 4BP
    – including details of your name & ordering no.

    When returning your item(s), we recommend that you send any
    returns or exchanges by recorded delivery.

  • DELIVERY

    We will aim to dispatch the Items ordered by you as soon as possible after Order Confirmation, to the postal address you have given in your order. However, we cannot guarantee
    an exact delivery date and your Items may take longer to be dispatched if the Items you
    have ordered are not in stock at the time of placing your order or they are to be dispatched
    to an address outside of the UK.

    Delivery charges payable for Items dispatched in the UK will be notified to you in the confirmatory email. Deliveries outside of the UK may be subject to import taxes and additional charges for which you are solely responsible. Please note that we have no control over these charges and cannot predict their amount.

  • CARE & CLEANING

    Using mild laundry detergent machine wash your linen shirt at 30 degrees with other similar fabrics (and colours) that need to be washed, on a delicate cycle. Note that if you are washing your linen shirt for the first time, because of the nature of linen it will slightly shrink.
    Let it run through a complete wash, spin and rinse cycle. Hang the shirt to dry on a wooden
    or padded hanger (a wire hanger will gradually deteriorate the shoulders).
    Before it has fully dried, turn the shirt inside out and iron on a hot or warm iron setting.
    Do not dry clean, bleach or tumble dry your linen shirt.