16th April 2020

Covid-19 Update

As the situation with Covid-19 is rapidly changing, I wanted to keep you all updated and informed as to any revised shipping procedures at the moment. I would like to take this opportunity to re-assure you I am taking all necessary steps to follow the World Health Organisation’s and Government’s guidelines regarding the ongoing spread of Covid-19. The safety, well being and health of customers is my absolute priority at this time.

When will I get my order?

I am dispatching orders every other day from our local post office, using Royal Mail, you will receive a notification once the parcel has gone along with the tracking number.

Can I get Covid 19 from packages?

The UK National Health Service says 'there is no evidence you can catch Covid19 from parcels and letters.'

Will my shirt be gift wrapped?

I am foregoing gift wrapping at this time in order to minimise contact with your product and hopefully reduce the spread of infection. All shirts and packaging is being handled with disposable gloves. New gloves are being used for each order. If your order is a present and you would like it gift wrapped I would be more than happy to do this so please do let me know.

Will the new summer linen colours be arriving?

Our new fresh summer linen collection will be launching shortly, we apologise for the delay.

How can I return or exchange my shirt?

The return or exchange policy is 14 days from the day you receive the package. During these times we are happy to be flexible with these times, so as long as the shirt has not been worn please call or email (details below) me and I will see what we can do to help. I enjoy nothing more than chatting to customers, so do please get in touch.

Are you still donating any proceeds to charity?

Of course, Dundas London charities are very important and I continue to work closely with them. Currently a portion of sales from the Safari Shirts sale is being donated directly to the Grumeti Fund. I have also done copious laps of 5k for the NHS.

How do I get in touch?

Please email care@dundaslondon.com or call Leonora on 07762 499245

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