We offer refunds or exchanges on undamaged items within 14 days of it being received by you. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in the same condition you received it, with all garment tags still attached and in their original packaging. Refunds will be made to the credit or debit card used to purchase the Items once we have accepted your returned item(s).
Any shirt bought before Christmas (1st October to 25th December) as a Christmas present can be returned for an exchange or refund before the 31st January as long as it otherwise meets the Returns Policy laid out above.
Items are classed as faulty if they are received damaged, or where it can be proven that there has been a manufacturing defect. Any fault must be brought to our attention within 14 days of receipt. Items that are damaged as a result of wear and tear shall not be considered faulty. Dundas London shall have the final verdict on this.
How to make a return
Please carefully wrap the item(s) in the original packaging and return to Dundas London, The Refinery, 13 Radnor Walk, London, SW3 4BP.
Please include details of your name & order number.
When returning your item(s), we recommend that you send any returns or exchanges by recorded delivery. If the returned are not received, or received damaged in transit, by Dundas London they will not be considered returned and a refund or exchange will not take place.