TERMS & CONDITIONS - Dundas London

  • TERMS & CONDITIONS

    Terms and conditions of Sale

    This page contains the terms and conditions of sale and the website. You should understand that by ordering any of our items you are bound by our terms and conditions.

    Description of goods and measurements

    Detailed attention has been given to ensure the product description & measurements listed on this website are correct and accurate. However, though the colours displayed are of a very close representation, slight variations of the product may occur and the actual colours you see will depend on your computer equipment. Measurements given are approximate and fall within a 2cm tolerance.

    Purchase

    All stated prices are inclusive of VAT and in GBP. All stated delivery times include packaging and warehouse fulfilment. If the items are not in stock we will let you know as soon as possible. All goods are sold subject to availability. Once we receive your order we will email acknowledgment of that order to you. Please note this does not mean we have accepted your order. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Item has been, or will be, dispatched (Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase. Once we have received your payment and provided the items are in stock we will send out your order through the Royal Mail by tracked delivery. We accept credit and debit card payments. We do not keep a record of your credit or debit cards details. Please note that is a technical fault results in an inaccurate price being shown Dundas London is not required to honour this price.

    Company information

    Dundas London is the trading name for Dundas Textiles Ltd. based at:

    The Refinery
    13 Radnor Walk
    London SW3 4BP

    The registered company number is 08302107
    and the registered company address is
    58 St Philip Street, London, SW8 3SJ.

  • RETURNS & EXCHANGE

    Returns Policy

    We offer refunds or exchanges on undamaged items within 14 days of it being received by you. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in the same condition you received it, with all garment tags still attached and in their original packaging. Refunds will be made to the credit or debit card used to purchase the Items once we have accepted your returned item(s).

    Christmas Returns

    Any shirt bought before Christmas as a Christmas present can be returned for an exchange or refund any time before the end of January.

    Faulty Items

    Items are classed as faulty if they are received damaged, or where it can be proven that there has been a manufacturing defect. Any fault must be brought to our attention within 14 days of receipt. Items that are damaged as a result of wear and tear shall not be considered faulty.

    How to make a return

    Please place the shirt back in the Dundas London box, which must then in turn be placed back in to the out card board box packaging. Please then sellotape the box up and return to Dundas London, The Refinery, 13 Radnor Walk, London, SW3 4BP

    Please include details of your name & order number.

    When returning your item(s), we recommend that you send any returns or exchanges by recorded delivery.

  • DELIVERY

    We will aim to dispatch the Items ordered by you as soon as possible after Order Confirmation, to the postal address you have given in your order. However, we cannot guarantee an exact delivery date and your Items may take longer to be dispatched if the Items you have ordered are not in stock at the time of placing your order or they are to be dispatched to an address outside of the UK.

    Delivery charges payable for Items dispatched in the UK will be notified to you in the confirmatory email. Deliveries outside of the UK may be subject to import taxes and additional charges for which you are solely responsible. Please note that we have no control over these charges and cannot predict their amount.

  • CARE & CLEANING

    Using mild laundry detergent machine wash your linen shirt at 30 degrees with other similar fabrics (and colours) that need to be washed, on a delicate cycle. Note that if you are washing your linen shirt for the first time, because of the nature of linen it will slightly shrink.
    Let it run through a complete wash, spin and rinse cycle. Hang the shirt to dry on a wooden or padded hanger (a wire hanger will gradually deteriorate the shoulders). Before it has fully dried, turn the shirt inside out and iron on a hot or warm iron setting.
    Do not dry clean, bleach or tumble dry your linen shirt.

  • PRIVACY POLICY

    Privacy policy

    1. Introduction

    1.1    We are committed to safeguarding the privacy of our Dundas London visitors and service users.

    1.2    This policy applies where we are acting as a data controller with respect to the personal data of our Dundas London visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

    1.3    We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website

    1.4    Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can receive direct marketing communications and limit the publication of your information. You can access the privacy controls via www.dundaslondon.com.

    1.5    In this policy, “we”, “us” and “our” refer to Dundas London. For more information about us, see Section 13.

    1. Credit

    2.1    This document was created using a template from SEQ Legal (https://seqlegal.com).

    1. How we use your personal data

    3.1    In this Section 3 we have set out:

    (a)    the general categories of personal data that we may process;

    (b)    the source and specific categories of that data;

    (c)    the purposes for which we may process personal data; and

    (d)    the legal bases of the processing.

    3.2    We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is namely monitoring and improving our website and services.

    3.3    We may process (“account data“). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is for our legitimate interests, namely the proper administration of our website and business.

    3.4    We may process your personal data that are provided in the course of the use of our services (“service data“).  The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is for our legitimate interests, namely the proper administration of our website and business.

    3.5    We may process information that you post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is for our legitimate interests, namely the proper administration of our website and business.

    3.6    We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

    3.7    We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is for the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

    3.8    We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

    3.9    We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

    3.10  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

    3.11  In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

    3.12  Please do not supply any other person’s personal data to us, unless we prompt you to do so.

    1. Providing your personal data to others

    4.1    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

    4.2    In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

    1. International transfers of your personal data

    5.1    In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

    5.2    You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

    1. Retaining and deleting personal data

    6.1    This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

    6.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

    6.3    We will retain your personal data as follows:

    (a)    Personal data will be retained for a minimum period of 1 year following purchase date, and for a maximum period of 10 years following purchase date.

    6.4    In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained.

    6.5    Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

    1. Amendments

    7.1    We may update this policy from time to time by publishing a new version on our website.

    7.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

    7.3    We may notify you of changes to this policy by email.

    1. Your rights

    8.1    You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

    (a)    the payment of a fee (currently fixed at GBP 10); and

    (b)    the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

    8.2    We may withhold personal information that you request to the extent permitted by law.

    8.3    You may instruct us at any time not to process your personal information for marketing purposes.

    8.4    In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

    OR

    1. Your rights

    8.1    In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

    8.2    Your principal rights under data protection law are:

    (a)    the right to access;

    (b)    the right to rectification;

    (c)    the right to erasure;

    (d)    the right to restrict processing;

    (e)    the right to object to processing;

    (f)    the right to data portability;

    (g)    the right to complain to a supervisory authority; and

    (h)    the right to withdraw consent.

    8.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

    8.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

    8.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

    8.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

    8.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

    8.8    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

    8.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

    8.10  To the extent that the legal basis for our processing of your personal data is:

    (a)    consent; or

    (b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

    and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

    8.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

    8.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

    8.13  You may exercise any of your rights in relation to your personal data by written notice to us.

    1. About cookies

    9.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

    9.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

    9.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

    1. Cookies that we use

    10.1  We use cookies for the following purposes:

    (a)    authentication – we use cookies to identify you when you visit our website and as you navigate our website;

    (b)    status – we use cookies to help us to determine if you are logged into our website;

    (c)    personalisation – we use cookies to store information about your preferences and to personalise the website for you;

    (d)    security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

    (e)    advertising – we use cookies to help us to display advertisements that will be relevant to you;

    (f)    analysis – we use cookies to help us to analyse the use and performance of our website and services; and

    (g)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

    1. Cookies used by our service providers

    11.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

    11.2  We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

    11.3  We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website). You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.

    1. Managing cookies

    12.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

    (a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

    (b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

    (c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

    (d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

    (e)    https://support.apple.com/kb/PH21411 (Safari); and

    (f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

    12.2  Blocking all cookies will have a negative impact upon the usability of many websites.

    12.3  If you block cookies, you will not be able to use all the features on our website.

    1. Our details

    13.1  This website is owned and operated by Dundas London.

    13.2  We are registered in England and Wales under registration number 08302107, and our registered office is at 13 Radnor Walk, London, SW3 4BP.

    13.3  Our principal place of business is at 13 Radnor Walk, London, SW3 4BP.

    13.4  You can contact us:

    (a)    by post, to the postal address given above;

    (b)    by telephone, on the contact number published on our website from time to time; or

    (c)    by email, using the email address published on our website from time to time.

    1. Data protection officer

    14.1  Our data protection officer’s contact details are: Leonora de Ferranti, Leonora@dundaslondon.com.